Privacy Policy

Last Updated: Tuesday, October 21, 2025

Elrah Exclusive Ampang (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Collection of Personal Data

We collect personal data from you when you:

• Make a purchase or create an account on our website.
• Subscribe to our newsletter or promotional emails.
• Contact us through our contact form, social media, or WhatsApp.
• Participate in events, contests, or surveys.

The personal data we may collect includes:

• Name, NRIC (optional), address, phone number, and email.
• Payment and transaction details.
• Delivery or billing information.
• Device and browsing information (via cookies and analytics tools).

2. Purpose of Collecting Personal Data

Your personal data is collected and processed for the following purposes:

• To process, confirm, and deliver your orders.
• To communicate updates, promotions, and special offers (if you have subscribed).
• To improve our website, services, and customer experience.
• To verify your identity and prevent fraudulent transactions.
• To comply with legal and regulatory obligations under Malaysian law.

3. Disclosure of Personal Data

We will not sell or rent your personal data to third parties. However, we may disclose your data to:

• Service providers and partners who assist in payment processing, order delivery, or marketing activities.
• Government or regulatory authorities when required by law.
• IT and system providers that manage our website and digital platforms.

All third-party partners are required to comply with data protection standards equivalent to ours.

4. Security of Your Data

We implement strict security measures to protect your personal information against unauthorized access, misuse, or loss. Payment transactions are securely processed through trusted gateways using encryption and secure server technology.

While we strive to protect your data, no system is completely secure. You acknowledge that you share your information at your own risk.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyze traffic. Cookies help us:

• Remember your preferences.
• Provide a smoother online shopping experience.
• Improve website functionality and performance.

You may disable cookies through your browser settings, but certain features may not work properly as a result.

6. Your Rights Under the PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Request access to and obtain a copy of your personal data.
• Request correction of inaccurate or outdated data.
• Withdraw consent to process your personal data for marketing purposes.
• Request deletion of your data, subject to applicable legal requirements.

To exercise these rights, please contact us as stated below.

7. Retention of Personal Data

We will retain your personal data only for as long as necessary to fulfill the purpose it was collected for, or as required by law.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to comply with applicable laws or business requirements. Updates will be published on this page with the revised “Last Updated” date.

10. Contact Information

For any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact:

Elrah Exclusive Ampang
📍 Address: Dagang Avenue Food Court —1-15, Jalan Dagang B/3a, Taman Dagang, 68000 Ampang, Selangor
📧 Email: info@elrahexclusiveampang.com
📞 Phone/WhatsApp: (+601) 1211 9807 7

(+601)1211 9807 7 – info@elrahexclusiveampang.com