Terms & Conditions

Last Updated: Tuesday, October 21, 2025

Welcome to Elrah Exclusive Ampang. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site or making a purchase.

1. General

These Terms and Conditions govern your use of the Elrah Exclusive Ampang website (“Site”) and your purchase of any products offered on it. By accessing this Site, you agree to be legally bound by these terms, our Privacy Policy, and any other policies referenced herein.

We reserve the right to modify or update these Terms at any time without prior notice. Continued use of our Site after such changes constitutes your acceptance of the updated Terms.

2. Products and Availability

All products displayed on our website are subject to availability. We make every effort to ensure that product descriptions, images, and prices are accurate. However, slight variations may occur due to lighting, screen display, or stock updates.

Elrah Exclusive Ampang reserves the right to:

• Modify or discontinue any product without prior notice.
• Adjust product prices due to promotions, restocks, or supplier updates.

3. Orders and Payment

When placing an order, you agree that:

• All information provided (name, address, contact details) is accurate and complete.
• You are authorized to use the payment method provided.
• Orders will be processed once full payment is received.

Payments are processed securely via third-party gateways. Elrah Exclusive Ampang is not responsible for payment issues arising from third-party platforms.

We reserve the right to refuse or cancel any order if there is suspicion of fraud, unauthorized transactions, or errors in pricing or product information.

4. Shipping and Delivery

We aim to deliver all orders promptly. Delivery times may vary depending on your location and courier service. Elrah Exclusive Ampang is not liable for delays caused by courier services, customs clearance, or circumstances beyond our control.

Once your order is shipped, you will receive a tracking number. Ownership of goods transfers to you upon delivery to the courier.

5. Returns and Exchanges

We accept returns or exchanges only under the following conditions:

• The item is defective or incorrect.
• The request is made within 7 days of receiving the order.
• The item is unworn, unwashed, and in its original packaging with tags attached.

Please note that:

• Sale or promotional items are non-returnable and non-exchangeable.
• Customers are responsible for return shipping costs unless the return is due to our error.

To initiate a return or exchange, please contact our support team at (+601) 1211 9807 7.

6. Promotions and Discounts

Promotional codes or discounts are subject to specific terms and may not be combined with other offers. Elrah Exclusive Ampang reserves the right to modify, suspend, or cancel promotions at any time.

7. Intellectual Property

All content on this Site — including text, logos, product images, and design — is the property of Elrah Exclusive Ampang and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our written permission.

8. Limitation of Liability

Elrah Exclusive Ampang shall not be held liable for any:

• Indirect, incidental, or consequential damages resulting from the use or inability to use our website.
• Product misuse or failure to follow care instructions.

To the fullest extent permitted by law, our liability shall not exceed the total amount paid for the product purchased.

9. Privacy and Data Protection

We process your personal data in accordance with the Personal Data Protection Act 2010 (PDPA). For details on how we collect, use, and protect your information, please refer to our Privacy Policy.

10. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Malaysia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the Malaysian courts.

11. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Elrah Exclusive Ampang
📍 Address: Dagang Avenue Food Court —1-15, Jalan Dagang B/3a, Taman Dagang, 68000 Ampang, Selangor
📧 Email: info@elrahexclusiveampang.com
📞 Phone/WhatsApp: (+601) 1211 9807 7

(+601)1211 9807 7 – info@elrahexclusiveampang.com