Refund and Returns Policy

Last Updated: Tuesday, October 21, 2025

At Elrah Exclusive Ampang, we want you to enjoy a smooth and satisfying shopping experience. We take pride in the quality of our products, and we ensure each order is checked before shipping. However, if you encounter an issue with your purchase, we are here to help.

1. Eligibility for Refund or Exchange

We accept returns or exchanges only under the following conditions:

• The item received is defective or damaged.
• The item received is incorrect (wrong size, color, or product).
• The request is made within 7 days of receiving your order.
• The item is unworn, unwashed, and in its original packaging with tags attached.

Items that do not meet the above conditions will not be eligible for refund or exchange.

2. Non-Returnable & Non-Refundable Items

Please note that the following items cannot be returned or exchanged:

• Sale or promotional items.
• Items purchased using discount codes or during clearance events.
• Items damaged due to misuse, washing, or alteration by the customer.

3. Return and Exchange Process

To request a return or exchange, please contact our customer service team at (+601) 1211 9807 7 with the following details:

• Your order number
• Reason for return/exchange
• Photo evidence of the defect or issue (if applicable)

Once your request is approved, we will provide instructions on how to return your item. Please ensure the item is securely packed to avoid damage during shipping.

Customers are responsible for return shipping costs unless the item received was incorrect or defective due to our error.

4. Refund Method

Refunds (if applicable) will be processed once the returned item is received and inspected. The refund will be issued via the original payment method or store credit, depending on the situation.

Please allow up to 7–14 working days for the refund to appear in your account.

5. Exchange Availability

All exchanges are subject to stock availability. If the requested item or size is unavailable, we will offer an alternative product or store credit of equal value.

6. Damaged or Incorrect Items

If you receive a defective or wrong item, please contact us immediately within 48 hours of receiving your parcel. We will arrange a replacement or refund at no additional cost to you.

7. Contact Us

For all refund or exchange inquiries, please contact our support team:

Elrah Exclusive Ampang
📍 Address: Dagang Avenue Food Court —1-15, Jalan Dagang B/3a, Taman Dagang, 68000 Ampang, Selangor
📧 Email: info@elrahexclusiveampang.com
📞 Phone/WhatsApp: (+601) 1211 9807 7

We appreciate your understanding and cooperation. Thank you for shopping with Elrah Exclusive Ampang — where style meets quality.

(+601)1211 9807 7 – info@elrahexclusiveampang.com